• Conducted comprehensive user interviews to pinpoint functional deficiencies in I-frame layouts, leading to a UI redesign that increased sales within the same quarter.
• Collaborated with colleagues to expand and maintain the GradGuard Digital Design Library and Design System, and created a brand guide to ensure cohesive branding for Creative and Marketing teams
• Developed designs for internal communication initiatives and team-building activities, along with participating in daily stand-up meetings to synchronize team responsibilities and manage workload effectively.
• Supported the Creative Team by executing graphic design tasks and managing project demands.
• Utilized Jira and Figma for project management and design collaboration.

Highlights:

• Strengthened the digital presence by designing 3 new web pages and improving existing ones.
• Facilitated sales initiatives by creating prototypes of customer systems and integrating GradGuard i-frames into processes like dorm registration and tuition payment.
• Enhanced GradGuard’s internal service platform by designing new functionalities and additional pages.

Performed user research, including interviews, survey development, benchmark testing, and analytics monitoring. Designed wireframes, prototypes, and user interfaces using Sketch. Traveled to Boston/Phoenix to team up with colleagues on various projects.

• Conducted research & design initiatives to enhance user experience for Bindable’s enterprise software, Policy Crusher.
• Led UI redesign projects from concept through implementation, ensuring timely delivery and measurable improvements in user satisfaction and sales performance.
• Assisted with design tasks for internal communications and sales efforts, using Adobe Illustrator and InDesign.
• Joined the Employee Engagement Committee, fostering inclusion for remote workers within the company culture.

Developed visual designs for client and internal purposes and collaborated with external clients to assess project scope and expectations. Created illustrations for video production. Designed web prototypes utilizing Adobe XD while adhering to WCAG 2.0 accessibility standards.

• Remediated internal and client PDFs to ensure Section 508 compliance.
• Structured proposal content in InDesign to support sales initiatives.
• Maintain up-to-date knowledge of accessibility standards and best practices to ensure compliance in all design work.
• Designed visual content and illustrations for the print publication Law Week.

Managed corporate branding efforts and produced visual collateral for internal communications and sales initiatives. Facilitated workshops with clients to gather and map out business and user requirements, configuring and implementing tailored software solutions.

• Collaborated a six-month enterprise platform overhaul, wearing multiple hats, running sought-after training sessions, and building strong client relationships.
• Developed comprehensive project documentation, including process flows, business requirements, functional requirements, and wireframes.
• Prepared custom SQL scripts to enable feature functionality during software implementations.