Fleet Management
Fleet Management
Dashboard designed to streamline user experience.
Client
My Role
Platform
Background
The New York City Department of Buildings (NYC DOB) is a large government agency tasked with overseeing real estate development and safety. They enforce the city's building codes, zoning regulations, and work to "strike the right balance between safety and development." I was on the Technology Services team tasked with tailoring and implementing enterprise-level software to their needs and ensuring a seamless transition from their legacy system. The client's legacy software was built in-house and, while operational, wasn’t optimized for their internal processes. Our team focused on creating a solution that worked smoothly for the customer’s organizational needs and offering a seamless transition into the new enterprise software solution.
Research Process
Through interviews, we identified subgroups within the NYC DOB employees that encapsulated differing responsibilities and scopes of work. We created user personas to better identify and service the organization's needs.
Using the personas we had crafted to reflect the organization's population, we began generating user flows to reflect the current business processes, persona pain points and motivations, as well as improved processes resulting from interviews. The below are examples from the extensive list of process flows created over the course of the project.
I then moved forward and, using the user flows and personas, created high fidelity screen designs for use by the project engineer. My focus was on creating as simplified and streamlined a design as possible while still maintaining familiarity with the legacy system with the intention of aiding Organizational Change Management.
Adoption Strategy
With screens designed and sent to the project architect and implementation specialist, training documentation needed to be created. Additionally, I ran online training sessions for project stakeholders to ensure they were fully equipped to use the system starting day one.
Conclusion
Upon closeout, the client was very happy with our work with their software. We were able to effectively audit and improve their processes, create user flows that worked efficiently, and produce helpful documentation of their organization using various research methods. The New York City Department of Buildings began the process of soliciting an expansion project to increase the scope of the enterprise asset management system used by their organization.